N’Ckyola Ward Green (Nikki)

20818 KERBY PLACE ~ CYPRESS, TX 77433 ~ (832) 732-5748


Systems Analyst with a unique blend of project and financial management skills. Proven ability to design and implement new projects and enhancements, manage resources, and streamline processes & budgets.

Work History

Xtraordinary by Design
Owner & Decorator

May 16, 2003 – Present ~

Create project plans for interior & event design clients that includes budget allocation & allotment, planning, implementation & execution, and adjustments.

Create 2D & 3D renderings of requested space(s) and walkthrough proposals with the client(s).

Customize, update, & maintain website using CSS, PHP, JavaScript, & HTML5 while maintaining WordPress coding standards.

Use Firebug, Chrome Debugging Console, and Edge Developer Tools to troubleshoot & debug web & UI issues.


Softworld, Inc
Business Systems Analyst

Apr 25, 2011 – Jan 31, 2013

Identified and documented business and system requirements to automate processing within the current Defined Benefit (DB) system framework.  Analyzed user requirements, procedures, and problems to automate and improve existing systems, and reviewed system capabilities, workflow, and scheduling limitations.

Liaised with key business stakeholders, and supervised & coordinated development and QA teams to connect business and technology, and integrate new functionality into existing systems.


Functional Analyst – Commercial Marine IT Lead

Mar 03, 2008 – Mar 02, 2010

Stabilized a newly implemented third party vendor application by documenting and rolling out new processes, implementing application fixes, enhancements, and upgrades (including hardware).

Established a streamlined and effective support model with the Operating Committee Chairperson and voting members, end users, vendor, business partner(s), and multiple LIS support groups.

Managed the support of 500+ global internal and external users. Conducted operating committee meetings to evaluate system changes for North American and UK offices.

Evaluated and implemented internal application in order to reduce vendor costs for the commercial marine business by $55,000 over the previous year and take ownership of application maintenance and upgrades.

Partnered with operational directors to develop, rank, and prioritize initiatives that result in cost and FTE savings.

Conducted analysis to determine software and application requirements for both domestic and international user communities.

Transitioned repetitive non-value added activities to leveraged workgroups.

Worked toward continuous improvement by seeking and implementing system efficiencies to save time, money, and use resources most effectively, resulting in savings of about $500,000 within the last year.

Maintained system documentation for training, issue tracking, and Sarbanes-Oxley compliance.

Coached and trained colleagues. Supervised interns and new hires. Implemented process changes across the team to leverage knowledge and build team capacity.


M.D. Anderson Cancer Center
Applications Systems Analyst

Aug 20, 2007 – Feb 28, 2008

Managed support calls via Altiris for users in 12 locations in the Texas Medical Center.

Recommended project improvements and consulted with internal clients to identify, define, and manage requirements.

Scheduled resources for new projects and worked with third party vendors to plan upgrades and resolve system issues.

Transitioned support model to the Altiris Help Desk.

Documented system processes and common issues related to support.

Led an initiative that addressed the selection, installation and maintenance of all security hardware and software to eliminate 100% of all security breaches.

Redesigned a network infrastructure, providing 24/7 support, faster and more reliable up-time, and virtually eliminating server failures.


Contract Business Process/Data Analyst

Sep 05, 2006 – Jan 16, 2007

Reviewed and evaluated data sources to identify data discrepancies and escalate issues as appropriate.

Wrote requirements document for current process using various research methods to include relevant content.

Wrote a change control proposal for process improvement suggesting cost effective and less labor intensive solutions to current processing model.


Hewitt Associates
Systems Analyst

Jan 04, 1998 – Sep 30, 2005

Participated in all phases of system development lifecycle (SDLC) to implement client systems that manage employee benefit plans. Managed and coordinated multiple client conversions from developing project plans to allocating resources and determining time lines.

Provided technical recommendations in ambiguous situations, and used multiple resources to resolve issues.

Transitioned technology resources and managed and cross trained team of analysts to perform daily processing across multiple projects in order to leverage knowledge and build team capacity.

Defined system improvements and business requirements designed to standardize client setup.

Established and managed team of ten (10) business systems analysts aligned to 15 Health & Welfare clients.

Implemented new system functionality designed to increase efficiency, saving approximately $200,000 per year for each of 15 clients in the southwest region ($30M total forecasted savings).

Worked remotely to coordinate offshore and regional resources.

Taught courses in SQL, writing and running batch jobs, and reading and debugging object-oriented code.

Implemented and maintained proprietary code specific requirements for large scale clients in various industries (Energy, Hospitality, etc.)

Streamlined and standardized processes and adhere to best practices.

Provided production support to global clients and coordinated code production migrations with client production loads.


Texas Legislative Council
Programmer Analyst

January 1997 -December 1997

Designed and developed application allowing state agencies to electronically send operating budgets to the Legislative Budget Board.  Lead programmer and liaison between developers and internal clients.


Employees Retirement System of Texas
Analyst (full-time while completing degree)

August 1994 -August 1996

Wrote SQL queries to retrieve state employee pension data from DB2 database.  Modified stored procedures and documented technical specifications.



Huston-Tillotson University
Baccalaureate, Computer Science, December 1996
Minors in English and Psychology